Site Supervisor Leisure & Aquatic Operations

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

We are seeking a proactive Site Supervisor to provide on-site leadership and support at our Roselands Leisure and Aquatic Centre. This role is responsible for guiding staff, upholding safety and service standards, and assisting the Leisure & Aquatic Services Leadership Team to deliver high-quality community experiences.

You’ll ensure operational procedures are followed, staff are well-trained, and service aligns with our Customer Service Charter. The role includes Senior Duty Manager shifts, as well as supervisory, administrative, and operational tasks that support the wider team.

Duties will include but not be limited to:

• Provide leadership and supervision to Leisure & Aquatic staff.
• Support training and offer technical advice to the team.
• Perform Duty Manager or Lifeguard shifts (minimum two per week).
• Oversee daily operations and seasonal task coordination.
• Ensure safe work practices and WHS compliance.
• Assist in planning and evaluating centre operations.
• Manage emergency procedures and respond to incidents.
• Supervise bookings, hires, and customer engagement.
• Report incidents and hazards via Solv Safety.
• Monitor cleaning, maintenance, and facility standards.
• Support budget planning and manage daily budget performance.
• Ensure adherence to the Customer Service Charter.
• Manage kiosk/customer service area budgets and purchase orders.
• Build strong relationships with users, clubs, and hirers.
• Handle customer information in line with the Privacy Act.
• Contribute to operations manual reviews and updates.
• Perform other duties as directed by the Leadership Team.

For a full list of duties, click HERE to review the position description.

You will have

• Proven ability to lead teams and deliver high-quality, safe customer experiences
• Skilled in managing staff performance and team operations
• Experience in pool supervision, plant operations, and water quality management
• Able to oversee maintenance and coordinate with trades/contractors
• Strong background in customer service within large leisure/aquatic centres
• Experienced in bookings, facility hire, and relationship management
• Proficient in front-of-house operations, including sales, stock, and memberships
• Skilled in managing space access for multiple user groups
• Effective in resolving operational issues in aquatic/leisure settings
• Knowledgeable in risk assessment and risk management practices
• Strong time management and prioritisation skills
• Excellent communication skills (verbal, written, and digital)
• Proficient in administration and meeting KPIs
• Competent in computer systems and digital tools

Desirable, but not essential, qualifications include Certificate IV in Training and Assessment, AUSTSWIM Teacher of Water Safety certification, tertiary qualifications in Workplace Health and Safety or Business Administration, and experience delivering CPR and Resuscitation training.

The salary range for this opportunity ranges from $82,701 - $89,155 (Grade F, Step 1-3) + Super + Allowances.

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Brent Grant (Coordinator Leisure and Aquatic Operations) at brent.grant@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday 25 July 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.