Sports Centre Assistant

Here at CBCity 
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The role

CBCity is on the lookout for enthusiastic Sports Centre Assistants to infuse their love for sports and outstanding customer service at Morris Iemma Indoor Sports Centre.
 
Your role includes not only delivering top-notch customer service with professionalism and courtesy, along with handling administrative duties but also ensuring a safe and enjoyable environment in line with Council policies and industry standards. 

You'll be the go-to person to resolve customer enquiries and issues, providing accurate information about Council services through personal attention or referral to specialised staff.

We have multiple exciting casual opportunities opening up as we gear up for the busy season!

Duties will include but not be limited to:

• Handle a wide range of inquiries in a fast-paced and challenging environment.
• Ensure a positive customer experience by providing excellent customer service, handling complaints, and feedback.
• Assist in running after school & school holiday clinics for children 
• Set up and pack away equipment for sports, private hire and birthday parties 
• Assist with management of new indoor play centre and birthday party bookings
• Perform reception/customer service duties using Councils booking System, reporting and balancing.
• Maintain cleanliness, hygiene, safety, and security in the Centre.
• Properly handle and store equipment, assist with programs, and perform first aid as needed.
• Encourage teamwork and communication through collaborative practices.
• Keep accurate documentation following customer service procedures.
• Service our kiosk customers by preparing food and coffee and ensuring a safe clean environment.

*For a full list of duties, please click here to review the position description.

You will have

• Prior experience in a customer service setting with outstanding customer service skills.
• A valid First Aid Certificate.
• A current Working with Children's Check.
• Background in working at an indoor recreational facility or a comparable environment.
• Proficiency in using a Point of Sale (POS) system, including reporting and balancing.
• Demonstrated ability in managing customer relationships.
• Computer literacy skills.
• Experience with facility bookings or a similar role (preferred, but not essential).
• Experience in competition management (preferred, but not essential).
• Experience in children’s programming (preferred, but not essential).

The hourly rate for this casual opportunity starts at $38.08 per hour inclusive of casual loading (Grade B, Step 1) + 11.5% super.  

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• Flexible casual employment
• Attractive hourly rate + penalty rates on weekends and public holidays.
• A strong focus on work - life balance.
• Work with a leading Council which is Award Winning and an Employer of Choice.
• Access to our employee Health and Wellbeing Programs + Fitness Passport.
• Ongoing training and development

For more information, please contact Terena Egen (Team Leader Morris Iemma Sports Centre) at terena.egen@cbcity.nsw.gov.au

To apply, use the 'Apply' button below to submit your application. Create a login using your email address and upload the following documents:

• Resume; and
• Cover Letter addressing the selection criteria outlined in the position description, and detailing your suitability for the role.

Applications close Friday, 27 June 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.