Duty Manager - MIISC

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

Morris Iemma Indoor Sports Centre are seeking an enthusiastic and reliable full-time Duty Manager to join our team.
This hands-on role is responsible for the day-day supervision of the Centre during rostered shifts and acts as the most senior staff member on site when the management team is unavailable. The Duty Manager plays a key role in ensuring the smooth operation of the facility, leading and supporting casual staff, and delivering high-quality customer service to our patrons. 
The successful application will support the coordination of weekend birthday party bookings, assist with administrative and reporting tasks and help maintain a safe, clean and welcoming environment for all users of the Centre. 

Duties will include but not be limited to:

• Supervising the Centre and casual staff in the absence of the Management Team
• Ensure a positive customer experience through a high level of public relations and customer service to all users, including handling customer complaints and feedback. 
• Providing leadership during weekend birthday party bookings and assisting with planning and setup
• Assisting with delivery of programs, competitions, and casual bookings. 
• Completing end of shift reports and assisting with monthly administrative reporting.
• Responding to customer enquiries and providing information on programs, bookings, sport competitions and facility use.
• Performing POS and cash handling duties, including reconciling tills.
• Supporting the safety and presentation of the Centre, including reporting of hazards and facility issues.
• Assisting with the maintenance of sports competitions, including draws, results and team communication
• Supporting marketing and promotional activities as directed
• Providing general assistance across all areas of the Centre as required. 

For a full list of duties, click HERE to review the position description.

You will have

• Current First Aid Certificate.
• Working with children check.
• Experience in customer service environment and excellent customer service skills.
• Experience working in a recreational facility or similar environment. 
• Experience in staff supervision. 
• Experience using a Point of Sale system, reporting and balancing. 
• Administration experience. 
• Strong written and verbal communication skills.

The salary range for this opportunity starts at $69,728 (Grade D, Step1) + 12% super. Salary may be negotiable dependent on skills and experience. 

Click HERE to access salary information for all steps within the designated Grade.

What’s on offer

• An Attractive Remuneration Package.
• Temporary Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact in our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Terena Egen (Team Leader Morris Iemma Sports Centre) at terena.egen@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

Resume; and
Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.

Applications close Wednesday, 26 July 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.