Community Facilities Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents.
 
 
The Role

Are you a customer centric individual? Do you go above and beyond for your customers and enjoy working in a team environment? Then this may be the role for you! We are seeking such an individual to join Council’s Community Facilities Team.
 
In this role you will prioritise customer satisfaction by offering a comprehensive booking service for the community facilities managed by Council, such as halls and centres. The focus will be on providing end-to-end support for customers throughout the booking process and ongoing relationship management for our regular hirers.
 
This is a permanent full-time position.
 
Duties will include but not be limited to:

• A key focus on the day-to-day management of Council's community halls and centres.
• Responding to customer enquiries at one of our Customer Service Centres front counters by telephone and in writing within required timeframes.
• Utilising Council’s facilities booking system to deliver this service.
• Undertaking site inspections.
• Demonstrating an ongoing high level of consultation and strong collaboration and communication with both internal and external stakeholders.

For a full list of duties, click HERE to review the position description.

You will have

• Higher School Certificate or equivalent experience in a relevant discipline.
• Class C Drivers Licence
• Demonstrated capacity to deliver a community facilities booking service and/or facility management experience
• Demonstrated experience in delivering a quality customer service experience.
• Demonstrated understanding of community organisations and working with key stakeholders.
• Demonstrated computer skills in Microsoft Office programs
• Ability to work some evenings as required.

The salary range for this opportunity starts at $69,728 (Grade D, Step1) + 11.5% super. Salary may be negotiable dependent on skills and experience. 

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Chantelle Blackburn (Team Leader Community Facilities) at Chantelle.Blackburn@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role.

Applications close Wednesday 30 April 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.