Technical Specialist Digital Collections

Here at CBCity  

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.  

The role 

We are seeking a technical specialist to oversee and optimise the library's digital resources. This role involves managing access, ensuring user satisfaction and aligning with strategic objectives. Responsibilities include managing digital collections, monitoring budgets and spending, providing technical support, training staff and collaborating with stakeholders to promote and expand digital services. The ideal candidate will drive continuous improvement and enhance user engagement. 

Duties will include but not be limited to: 

• Manage the acquisition, curation and development of digital collections, aligning them with strategic goals and user needs.  
• Monitor the financial management of digital collections, including, tracking expenditures and preparing spending reports.  
• Provide expert technical support to enhance platform access, resolve complex issues and drive technical innovation for a seamless user experience. 
• Conduct detailed analysis of usage metrics and user feedback to inform data-driven strategic decisions that improve service quality and user experience.  
• Manage vendor relationships, negotiate contracts and ensure compliance with digital content policies, including licensing agreements and accessibility standards. 
• Design, implement and deliver comprehensive staff training programs to enhance competency in digital collections and platforms. 
• Act as a back-up for the Technical Specialist eMarketing to ensure the library’s digital communication channels are accessible and interactive to enhance user engagement. 
• Other relevant duties as required. 

For a full list of duties, click HERE to review the position description. 

You will have 

• Tertiary qualifications in Information Management or Library Science that are eligible for membership of the Australian Library and Information Association or qualifications or experience relevant to the key accountabilities stated. 
• Working With Children Check. 
• Extensive experience in managing and optimising digital collections within a public library or similar environment. 
• Demonstrated expertise in financial management, including budgeting, reporting and aligning resources with community needs. 
• Proven ability to deliver technical support and troubleshoot complex digital access issues. 
• Experience in developing and delivering staff training programs. 
• Ability to apply data insights to improve service quality and user experience. 
• Experience managing vendor relationships, negotiating contracts and ensuring compliance with policies and standards. 
• Strong organisational, multitasking and problem-solving skills with attention to detail in data management.  
• Excellent ability to work independently in fast-paced environments with high-level communication skills. 

The salary range for this opportunity starts at $80,293 (Grade F, Step1) + 12% super. Salary may be negotiable dependent on skills and experience.  

What’s on offer 

• An Attractive Remuneration Package. 
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life. 
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options. 
• Contribute to making a positive impact on our community.  
• An investment in your professional growth, fostering continuous learning and development opportunities. 
• Access to our employee Health and Wellbeing Programs. 

For more information, please contact Samantha Leung (Team Leader E Services) at samantha.leung@cbcity.nsw.gov.au  

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a 

• Resume; and 
• Cover Letter addressing the essential qualifications and experience within the position description and explaining your suitability for the role. 

Applications close Monday, 14 July 2025. 

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.  

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au 

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.    

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.