Duty Manager Leisure & Aquatics Operations

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The Role

CBCity is looking for a proactive and passionate Duty Manager to join our team at the Birrong Aquatic facility. 

In this permanent full-time role, you'll work across a seven-day rotating roster, leading a dynamic team to deliver safe, high-quality experiences for all visitors. You'll play a key role in the day-to-day operations, ensuring our services align with Council’s values, safety standards, and industry best practices. 

This is a great opportunity to step into a leadership role where no two days are the same and your impact is felt by the community.

Duties will include but not be limited to:

• Lead and support the Aquatics team to deliver a high-quality customer experience in clean, safe and well-maintained centres.
• Ensure lifeguards follow supervision plans and enforce safety rules and facility policies.
• Adhere to and uphold all operational, safety and emergency procedures and manuals.
• Supervise, train and support pool staff in line with policies, legislation, and industry standards.
• Manage and monitor pool equipment, chemicals and water quality to meet health guidelines.
• Confidently respond to emergencies, including performing rescues and first aid when required.
• Foster positive communication with staff, users, hirers and contractors to ensure smooth operations.
• Contribute to ongoing improvement of services and assist with administrative and record-keeping tasks.

For a full list of duties, click HERE to review the position description.

You will have

• Relevant qualifications in Pool Operations and Lifeguarding, including Senior First Aid and WWCC.
• Experience in operating aquatic/leisure facilities, with strong knowledge of pool equipment, water quality and chemical safety.
• Proven customer service skills and the ability to handle cash transactions accurately.
• Strong leadership, teamwork and communication skills with the ability to follow and deliver procedures.
• Ability to identify and manage safety risks and meet physical swim competency requirements.
• Willingness to work across a 7-day rotating roster and obtain facility-specific lifeguard licences.

Desirable but not essential are qualifications in Aquatics Management or related fields such as Business or WHS, along with experience in crowd management, asset maintenance, computer literacy, and working with diverse communities.

Duty Managers at CB City must annually demonstrate their fitness for duty and complete a swim test twice a year (swimming 200 meters continuously in under six minutes) as per the SV11 Pool Lifeguard Health Assessments in the Guidelines for Safe Pool Operations.

The salary range for this opportunity starts at $75,011 (Grade E, Step 1) + Super. Salary is negotiable dependent on skills and experience. 

What’s on Offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Lachlan Hansen (Team Leader Leisure & Aquatics) at lachlan.hansen@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday 2 July 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.