Customer Service Officer Leisure & Aquatics

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in New South Wales, responsible for delivering quality services to our community and we know that together we create a great city we love. Across Canterbury Bankstown, our Leisure and Aquatic centres offer swim lessons, fitness classes, gym access, and space to unwind - welcoming all ages at every location.
 

The Role

We’re looking for a motivated, community-focused individual to join our team as a Casual Customer Service Officer at Birrong Leisure & Aquatic Centre. This is a great opportunity to work flexibly while delivering great service to the community of Canterbury-Bankstown.

You’ll be responsible for

• Provide excellent customer service aligned with the Aquatics Customer Service Charter, handling enquiries and feedback professionally.
• Accurately manage cash transactions, reconciliation, and secure cash handling.
• Maintain organised, clean, and safe customer service and kiosk areas, including food handling and serving.
• Oversee stock levels, presentation, and monthly stocktakes within budget.
• Promote and sell products and memberships, achieving sales targets.
• Coordinate centre bookings with team leaders and facility users.
• Keep signage, promotional materials, and website information up to date.
• Perform opening/closing duties and participate in relevant training.
• Ensure compliance with Council policies and provide guidance to kiosk staff.

For a full list of duties, click HERE to review the position description.

 
You will have:

• First Aid, CPR, and food handling certificates
• Enthusiasm, initiative, and ability to work independently and in teams
• Flexibility to work varied hours and locations, including early mornings and weekends
• Experience delivering quality customer service in public-facing roles
• Strong written, verbal, and face-to-face communication skills
• Ability to work with initiative and minimal supervision
• Cash handling, POS, PC literacy, and admin skills
• Effective communication with staff, customers, and stakeholders
• Experience in sales, management, and stocktaking of retail items

 
The rate for this opportunity starts at $30.4756 per hour +  25% casual loading (Grade B, Step 1) + 12% super. 

What we offer:

• The chance to make a real difference in our community.
• Support for your professional growth with ongoing learning and development.
• Flexible casual hours, up to 38 per week.
• Competitive hourly pay plus penalty rates for weekends and public holidays.
• A strong commitment to maintaining work-life balance.
• Join an Award-Winning Council recognised as an Employer of Choice.
• Access to employee Health and Wellbeing programs, including the Fitness Passport.
• Continuous training and skill development opportunities.
• The option to work across multiple locations: Revesby, Roselands, and Birrong.

For more information, please contact Lachlan Hansen (Team Leader Leisure and Aquatic Operations) at lachlan.hansen@cbcity.nsw.gov.au

 
You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday 30 July 2025  

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.