Customer Service Officer

Here at CBCity 
The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The role

The Customer Service Officer plays an integral role in servicing residents, local businesses and other members of our community. You will assist customers on a wide range of enquiries in an environment that can be fast-paced, challenging and at times confronting, however, you will foster a strong sense of commitment to customer satisfaction and strive to action requests in a professional and timely manner.

This position will be based Bankstown 

Duties will include but not be limited to:

• To provide accurate information and resolve customer enquiries and issues on the full range of Council’s services through personal attention or referral to specialist staff as necessary.
• Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
• Effectively deal with an extensive range of enquiry subjects in an environment that can be fast paced and challenging.
• Register and respond to customer action requests, enquiries and transactions (both Counter and Call Centre) in a professional, accurate and efficient manner.
• Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response

*For a full list of duties, click HERE to review the position description.

You will have

• Certificate III in Customer Contact or equivalent Customer Service experience
• Experience in a customer service role in face to face and/or call centre environments 
• Experience in managing customer relationships
• Computer literacy skills.

The salary range for this opportunity starts at $71,819 pro rata (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience. 

What’s on offer

• Temporary Full-Time position (up to 6 months)
• An attractive remuneration package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Nelly Najjar (Coordinator Contact Centre and Customer Experience) at nelly.najjar@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close 15 August 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.