ICT Systems Engineer

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

We're seeking a skilled and proactive ICT Systems Engineer to take the lead in designing, implementing and maintaining advanced IT systems, including servers, network infrastructure, storage solutions and cloud technologies. 

This critical role is responsible for ensuring the reliability, security and optimal performance of our entire IT environment, with a strong focus on delivering exceptional customer service and satisfaction.

If you're ready to step into a pivotal role supporting the technology that drives our organisation forward, we’d like to hear from you!

Duties will include but not be limited to:

•    Monitor, analyse and manage IT infrastructure and services to ensure optimal performance.
•    Maintain system availability in line with SLAs, providing root cause analysis, incident resolution, and mitigation.
•    Develop and implement disaster recovery and business continuity plans.
•    Conduct regular audits, recommending improvements to system performance and security.
•    Collaborate with teams to integrate new technologies and ensure system compatibility.
•    Manage and update software applications to ensure functionality and compliance.
•    Provide expert 3rd level support for systems and networks as an escalation point.
•    Document infrastructure configurations, processes and operational procedures.
•    Contribute to system design and architecture to enhance current and future solutions.
•    Lead special projects, ensuring seamless transitions from development to production.
•    Stay current with emerging technologies, tools, and industry best practices.
•    Perform additional duties as aligned with skills and training.

For a full list of duties, click here to review the position description.

You will have
•    Tertiary qualifications in Information Technology or Computer Science.
•    Microsoft certification or equivalent technical experience.
•    Valid driver’s licence.
•    Strong expertise in designing, implementing, and maintaining complex IT systems (LAN, WAN, VPN, Exchange, firewalls).
•    In-depth knowledge of Microsoft technologies, including Active Directory, Entra ID Network Services, and M365.
•    Proficient in virtualisation platforms such as VMware and Hyper-V.
•    Experience with Citrix administration and configuration.
•    Skilled in scripting with PowerShell.
•    Familiarity with cloud platforms such as AWS or Azure.
•    Background in customer-facing ICT operations and service improvement initiatives.
•    Excellent written and verbal communication skills for both technical and non-technical audiences.
•    Strong analytical, problem-solving and multitasking abilities under tight deadlines.
•    Well-developed collaboration and negotiation skills with a focus on delivering high-quality customer service.

An ITIL or Project Management certification, or equivalent experience, is preferred but not mandatory. Experience in the Public Sector is advantageous, though not a requirement.

The salary range for this opportunity starts at $111,988 (Grade I, Step 1) + 11.5% super. Salary is negotiable dependent on skills and experience. 

What’s on offer

•    An Attractive Remuneration Package.
•    Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
•    Contribute to making a positive impact on our community. 
•    An investment in your professional growth, fostering continuous learning and development opportunities.
•    Access to our employee Health and Wellbeing Programs.

For more information, please contact Rhett Thomas (Team Leader Infrastructure Support) at rhett.thomas@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

•    Resume; and
•    Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Monday, 23 June 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.